988 in New York State
This webinar is part of the NYSPHA Mental Health Webinar Series sponsored by The JED Foundation, the American Foundation for Suicide Prevention - Capital Region Chapter, the University of Albany College of Integrated Health Sciences, and the New York State Office of Mental Health.
The 988 Suicide and Crisis Lifeline, formerly known as the National Suicide Prevention Lifeline, officially launched across the nation in July 2022. The 988 Lifeline offers an accessible means of communication for the millions experiencing emotional distress while de-stigmatizing seeking mental health support. Since the launch, New York State has become a national leader in coordinated comprehensive crisis response services. The 988 Lifeline is free, confidential, and available 24/7 to connect with trained crisis counselors through call, chat, and text.
During this panel, attendees will learn more about 988 and how this vital resource can be used to support the communities you serve. The panel is comprised of experts representing the three unique perspectives on 988; National, State, and Local affiliation. First, Shye Louis, Assistant Vice President – Clinical Standards, Training & Practices Division of Vibrant Emotional Health, the national administrator of 988, will provide an overview of 988 and its connection to public health. Then, Shokri Enbawe, New York State Office of Mental Health 988 Program Lead, will describe the promotion and implementation of 988 in New York State, including how to access state-specific promotional materials. Lastly, Response Crisis Center of Suffolk County, one of the NYS’s fourteen 988 Contact Centers, will share its experience supporting individuals who contact 988.
Learning Objectives:
Following this presentation, participants will be able to:
1. Describe the purpose of 988 and how it can be used for emotional support
2. Explain how 988 is implemented in contact centers in New York State
3. Identify at least one way to integrate 988 into existing work processes
About the Speaker
Meryl Cassidy, LMSW, ACSW
Meryl Cassidy is Executive Director of Response Crisis Center, the Co-Chair of the Suicide Prevention Coalition of Long Island, and an Assistant Professor at Suffolk County Community College in the Human Services Program. She has been a professional social worker for over 35 years and has worked in a variety of settings and with diverse populations. For the past 17 years of her career, she has focused primarily on crisis intervention and suicide prevention, intervention, and postvention. In addition to managing the operations of Suffolk County’s only 24/7 crisis center devoted to suicide prevention, she provides professional trainings for human service professionals and community members on a broad range of topics, including crisis theory, communication and listening skills, suicide risk assessment and safety planning as well as being a certified ASIST trainer, Sources of Strength Trainer, and Lifeline's Postvention Trainer. She is co-chair of the Mental Health Subcommittee for the Division of Community Mental Hygiene, and a Board Member of NASCOD (National Association of Crisis Organization Directors). In 2015, she received the Excellence in Suicide Prevention Award from the Suicide Prevention Center of New York State, and in 2016 she received the "Making the Mission" award from NASCOD.
Lorraine Peragallo
Lorraine Peragallo is the Assistant Executive Director of Response Crisis Center in 2011. Lorraine joined Response as a volunteer crisis counselor in pursuit of meaningful work after retiring from a Regional Director position with Wachovia Bank. Over the course of 15 years, she held the positions of Counselor, Trainer, Community Educator, Director of Community Education, Director of Operations, and currently serves as the Associate Executive Director. Lorraine is a certified safeTALK and ASIST suicide prevention/suicide intervention trainer.
Shokri Enbawe, LCSW
Shokri Enbawe, LCSW, is the 988 Program Lead for the Bureau of Crisis, Emergency, and Stabilization Initiatives (CESI) at the New York State (NYS) Office of Mental Health (OMH). He has been with OMH since November 2021, initially joining the Bureau of Rehabilitation Services, Treatment, and Care Coordination before transitioning to the CESI Team. Shokri’s first experience in the mental health field was as a hotline crisis counselor providing emotional support and de-escalation. From that experience, he has gone on to hold a variety of roles within the public mental health system, including leading psychiatric rehabilitation groups in PROS programs, individual and group therapy in Article 31 Clinics, conducting psychiatric assessments in emergency rooms, and assisting in coverage of crisis diversion programs and inpatient psychiatry. His passion for improving the mental health system comes from his eclectic experiences, which have allowed for a seasoned understanding of the current mental health system in NYS.
Thank you to our Mental Health Webinar Series sponsors:


